1. I ordered the wrong size/garment. What do I do?

Hey, not to worry. Just drop an email to us on wecare@coocoo.in and we will take care of your order.

2. My amount was debited twice. How can I get a refund of excess amount?

Let us know by sending a mail on wecare@coocoo.in and we will credit back the excess amount. Sometimes it happens at the payment gateway and if your amount is debited twice just let us know by writing to us on wecare@coocoo.in, with your transaction details and we would credit back the excess amount.

3. What are the modes of payment I can choose from?

We currently offer CC Avenue as a payment gateway: - For Debit Card/ Netbanking/ Credit card. - Bank Deposit - Cash credited to our account and let our team know by email wecare@coocoo.in.

4. How do I cancel my order once placed?

To cancel your order you need to drop us an email on wecare@coocoo.in

5. How do I place a bulk order?

Email us at pswadi@coocoo.in with the quantity required in a different size. We will revert to you within 24 hrs with the best price and availability of the same.

6. Do you gift wrap the package?

Yes we have a gift box option at the time of checkout at Rs.99/-.

7. I am unable to place an order.

Sometimes due to technical issues, you might face difficulty placing an order. Even after few attempts, if you cannot place your order, please write to us on wecare@coocoo.in . If you describe your issue over an e-mail and send us screenshot, that would be a great help to rectify this.

8. I cannot proceed to the payment page?

It might be due to some technical problem and you can contact us for the same by writing to us on wecare@coocoo.in.

9. Why is my order delayed?

Orders are usually delayed due to supply chain and courier problem. If your order is delayed just write us on wecare@coocoo.in . We will try to expedite the process from our end.


1. How do I get my shipping details?

Shipping details will be sent to you on your email after the order is dispatched from the warehouse.

2. When will my package arrive?

It depends on location and usually it takes 3-5 days after the product is ordered.

3. How do I change my shipping address in my account?

You can edit your shipping or billing address by going to 'My account' after login. If you have troubles logging in just write to us at wecare@coocoo.in.

4. Do you offer international shipping?